>Relaxed fit. Short sleeve V-neck tee and not tight around the armpit.

>If you have a longer torso, the length will lay just above the glutes.

>For shorter torso, the length would be a bit longer.

>Lightweight. Breathable. Soft to the touch.

>If you have a small upper body frame or prefer a fitted shirt, consider going down in size.

ORDERS

I need to change or cancel my order. What do I do?

>Because we complete all orders pretty swiftly, we must hear from you by 5:00pm(EST) on the same day the order was placed for modifications or cancellations.

NOTE:  Our normal business hours are Monday - Sunday, 9am - 9pm (EST).

>Please reach out via email to artsytees@soultreeapparel.com or call 571-329-3230 If after business hours, please send an email to artsytees@soultreeapparel.com  and we will confirm status by the opening of business the following day. 

I have a general question.about my order. 

>If you have a question about your order, we love talking to our customers. Send us a quick email to artsytees@soultreeapparel.com  or call at 571-329-3230

RETURNS & EXCHANGES

My shirt does not fit. How do I return or exchange my order?

>Pleas click here Returns and Exchanges link to here) for everything you need to know about returns or exchanges.

How long before I receive a refund after you have received my return?

>It depends on your bank but could take up to 15 business days. We process all returns within 24 hours from the date we receive your return request and will send you a confirmation email of the completed return. 

How long before my exchange is mailed? 

>We will process your exchange within 72 hours once received. Once shipped, Transit time for economy shipping is 5-8 business days.

Do you charge a restocking fee?

>No we do not. But this could change in the future. 

Why was my refund rejected? 

>Please refer to our return policy guidelines Returns and Exchange. We adhere to a strick return policy. The cost of the shirts are not cheap and if returned in any other way besides how you received the shirt, we can not sell the shirt. PLEASE MAKE SURE TO READ THE RETURN POLICY.

Why is my order not showing up on the return site?

>If It’s not showing up, it’s most likely over the 20-day allowable return period. If this is not the situation for your order, please email us at soultreereturns@soultreeapparel.com

What Else Should I know?

Do you have a store front?

>No, we are exclusively online and can also be found at the following farmers markets(details coming soon - links for dates will be provided here).

>Are your prices in USD? All listed prices are in USD.

Will my shirt shrink, pill or fall apart?

>Pima is an ELS (extra long staple) cotton. It's significantly softer, stronger, and longer-lasting that other cottons. It resists pilling, shrinking, and disintegrating in your Our entire process is sustainable and environmentally responsible, from the seeds of our cotton to the glue on the tape of our packaging. Sure, it takes extra effort. But our planet and its beings are worth it.

How sustainable is your business or what makes you sustainable?

>I partnered with Bergman Rivera to use 100% Organic Pima Cotton for all of our tees, grown, hand picked and manufactured in Peru. This means it’s free of fertilizers, pesticides, herbicides, defoliants, and GMOs. 

"Our cotton is hand-picked, reducing its production’s environmental impact while resulting in a better quality product. Our manufacturer is Global Organic Textile Standard (G.O.T.S) certified, which not only guarantees the traceability of the Organic cotton, but also ensures that employees are treated with humanity and not exposed to toxic chemicals found in non-Organic cotton products.”

Our sustainability includes partnering with the following:

Graphic Design Prints

• Algae Ink
• Water-Based Ink

Chic Labels

• Shirt logo labels
• Shirt care instruction labels
• Made of 100% unfinished organic cotton

EcoEnclose

• Custom shipping boxes -recycled corrugate/content
• Cello tape - plant based
• Notecards - recycled content
• Shirt hang tags - recycled content
• SpiroPack - recycled content
• Recycled poly bags -recycled content
• Print using algae or water-based inks

Noissue

• Tissue paper - recycled & acid-free virgin pulp
• Stickers - acid free paper
• Roll labels -acid free paper
• Soy based ink

JukeBox Print

• Elephant stickers made of acid-free paper
• Greenguard-certified inks

Rollo

• Direct Thermal Label Printer
• No toner or ink required 
• Labels used are FSC certification

How do I take care of my new favorite tee?

>Your tee is made with so much love and because of how it is made, please care for your new favorite tee as instructed below.

>Cold wash gentle. No bleach. Tumble dry low - delicate. Please check to make sure your laundry detergent does not have bleach in it and always confirm your bleach draw does not have left over bleach from a previous wash. 

>Be mindful of any type of acne medication, body sprays, body oils and lotions you maybe using as it has been known to cause unexplained bleach marks on clothes. 

>Warm iron if needed but never iron design. Do not dry clean. Please wash me with like colors. Handle me with care. Never ever wring me

>See care instructions label on your tee for same instructions.But if your eyes are like mine, it’s helpful to refer here for care instructions. 

How do your sizes compare to other shirts?

>We use standard sizing. 

What happens when you sell out of a style? 

All of our tees are made in limited production. Each graphic design tee are printed in limited quantity, we generally print between 35-72 tees to include sizes from XS - XL depending on the design and colors used and minimum print requirements from the printer. Once sold out, that is it.

We will always carry limited batches of plain tees with a restock each month.

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